Welcome to Fascinathings! We are an online shop based in the Philippines. Currently, we only cater to residents of the Philippines, but we hope to serve international customers in the future.We offer on-hand sales, preorders/splits, and special orders of official, authentic merchandise of various Japanese fandoms. We focus on small goods like keychains, acrylic stands, mini figures, stationery, etc. We also offer CDs, magazines, books, and small plushies.Our main site is at Facebook, so it is easier to transact with us using your FB account. We also accept transactions via twitter through order forms.Before opening a transaction with us, please make sure to read our shop rules and ordering guidelines. We strongly advise that you follow our FB page and/or Twitter account as we post announcements there instead of sending individual messages.

TERMINOLOGY

  1. Split (PO): This is a box set that is divided among customers so you can get the character you want. A split will proceed only if all characters are taken.

  2. Set (PO): This is an entire box instead of a split. You can reserve an entire set/box by yourself and get all the characters.

  3. Preorder (PO): This is an item or set than can be ordered individually. There’s no need to divide with other customers.

  4. Group order (GO): This is a limited-time order for a specific set of goods for release. GOs are opened in order to consolidate orders and make shipping/fees cheaper.

  5. Batch order (BO): This is a limited time order for a specific website. All items in the website are accepted for order as long as they pass the shop’s ordering conditions.

  6. Special Order (SO): This is for items that are not available in our on-hand or preorder/split albums.

  7. RD: Release date

  8. DOO: Deadline of ordering

  9. DOP: Deadline of payment

  10. ETA: Estimated time of arrival (in PH)

  11. DP: Down payment (usually 50-80%)

  12. ISF: International shipping fee

  13. LSF: Local shipping fee

  14. MOP: Mode of payment

  15. MOD: Mode of delivery

Order Guidelines

PURCHASING ON-HAND ITEMS

  1. Items we have on hand are uploaded in our FB ALBUMS, grouped by genre or series.

  2. There is usually just 1 stock per item unless indicated in the caption. What you see in the photo is what you get. Prices do not include local shipping fee.

  3. For FACEBOOK: Comment “get/mine + character/letter” on the photo to reserve. You may also send us a PM with the LINKS of the items you wish to reserve. However, we prioritize comment reservations especially on new uploads. We will note your reservation via comment.

  4. For TWITTER: Fill up the ONHAND RESERVATION FORM. Input the Facebook links to the photos of the items you wish to reserve. Please note that we prioritize FB reservations.

  5. For new FB customers, please send us a message with your shipping details.

  6. An invoice will be sent to you via PM/DM. It will include total price, shipping fee, and modes of payment.

  7. Once invoice is sent, the items will be reserved to you for five (5) working days. Full payment + SF must be made within that period. Failure to do so will cancel your reservation.

  8. You can submit proof of your payment via DM/PM. Once we confirm your payment, we’ll ask you to fill up the shipping form.

  9. Customers with overdue balances may not reserve on-hand items unless they settle their balance first.

SPLITS and PREORDERS

  1. These are posted in our Splits/PO album in FB or posted in twitter with the tag #fasci_po. Make sure to read all the info in the post before reserving. We usually post splits on Saturday nights.

  2. For Facebook: Comment “get/mine + character/type” in the photo to reserve. We will not accept reservations without “get/mine” or with only abbreviations (like “g”). You may also send a PM to reserve but we prioritize comments as usual.

  3. For Twitter: Fill up our PREORDER FORM. Input the twitter/FB link of the item you wish to reserve. For splits, we encourage you to reserve via FB instead since it’ll be easier for you to check the split status.

  4. Splits are on a first comment, first get basis. If someone reserved a character before you, you may be placed on wait list.

  5. If you intend to order multiple characters in a split, indicate if you want them in the same set. Otherwise, we might put your reservations in different sets, depending on where it’s open.

  6. Please take note of the order and payment deadlines. All reservations are final once the DOO (order deadline) has passed. Reservations made after the deadline may not be honored.

  7. Cancellation are discouraged once we “note” your reservation. This is because we order the items early. DO NOT DELETE YOUR COMMENTS. You may be banned from future transactions if we can’t find your comments when we send invoices.

  8. Splits that do not meet the required number of reservations will not proceed. We will not personally message each and every split participant, so make sure to check the status of your splits before the deadline.

  9. Preorder/split invoices for down payment will be sent after the order deadline. They are usually sent by month of release (eg., all January releases may be sent together in one invoice, February releases in another invoice). Take note of the payment deadlines. If you did not manage to pay before the deadline and there is a waitlist for your slot, we will give your item to the one next in line.

  10. Please wait 4-6 weeks for the items to arrive. You may check the status of your orders in our tracker.

  11. Once the items arrive, actual photos with be posted in FB/twitter. You will be sent an arrival notice with the invoice for remaining balance + local shipping fee. The balance must be paid within seven (7) business days. Failure to pay the balance will cancel your order and forfeit any payment you made for said order.

  12. You may ask for an early invoice for preorders or set orders only because splits need to be completed before invoice can be sent. We may also ask for early DPs for orders that are expensive or easily sold out.

  • If you are a new customer, please send us a DM after reserving so we can easily send you your invoice later on.

  • In the rare case that you really need to cancel your order, it should be made before the split/preorder deadline. This applies to ALL preorders. You may not cancel your order once we send an invoice for it. Canceling will lead to a permanent ban from our shop.

  • We cannot send you a message/invoice if you deactivate your account. If the deadline has passed without a notice from you, we will assume you will not get the item anymore.

SPECIAL ORDERS

  • We only buy official items from Japanese shops. Doujin items are allowed on a conditional basis. We cannot buy from non-JP sites.

  • We cannot buy from physical stores or events in Japan. The items you want must be available online.

  • For more information on items that are allowed for special order, please check here. We reserve the right to refuse your order request if we feel that the item is too bulky, expensive, or difficult to order.

  1. All special order requests must be submitted via our QUOTE REQUEST FORM. Read the guidelines before filling up the form.

  2. We allow a maximum of ten (10) items per special order transaction. Please settle the invoice (DP) for those items before sending more requests.

  3. We do not accept rush orders. If the item you want is time-sensitive, please request a quote early so we can order it on time or before it’s sold out. If the item is a preorder please submit at least 3-4 weeks before the release date.

  4. We send quotes once a week via DM/PM. The quote is valid for 7 days. If you fail to confirm by that time, you need to send a form again.

  5. Once you receive the quote, kindly confirm if you will proceed with the order. Once you agree, an invoice will be sent for down payment (50%), which you need to pay within seven (7) working days. If you fail to pay within that period, you need to resend your quote request.

  6. In case your item is suddenly out of stock, we will inform you and refund your payment.

  7. Please wait for 5-6 weeks for your order to arrive. For preorders, please wait for 3-5 weeks after the item’s release date. We will update you with the status of your order in case it is delayed.

  8. Once the items arrive, you will be sent an arrival notice with the invoice for the remaining balance + local shipping fee. The balance must be paid within seven (7) business days. Failure to pay the balance will cancel your order and forfeit your DP.

Group orders are limited-time orders for specific goods release. GOs are opened in order to consolidate orders and make shipping/fees cheaper.Batch orders are limited-time orders for a specific site. Any item in the site is accepted for order under certain conditions. We offer Batch Orders for Surugaya, Mercari, and other sites. These are scheduled.

  1. For Facebook: Individual Group Orders are posted in separate albums. Just comment on the photo like reserving for preorders. Batch orders are announced and a form similar to the quote request form will be posted. You need to fill up the form to submit an order.

  2. For Twitter: Fill up the specific Group Order or Batch Order form.

  3. Please check here for a list of things that are not allowed and allowed for order in our shop.

  4. Please take note of the DOO (order deadline), the DOP (payment deadline), and the DP (down payment) needed. Usually, DP will be 50-80% of the order.

  5. The invoice for down payment will be sent after the GO/BO deadline. Please pay it by the DP deadline.

  6. Once the items arrive, you will be sent an arrival notice with the invoice for the remaining balance + local shipping fee. The balance must be paid within seven (7) business days. Failure to pay the balance will cancel your order and forfeit any payment you made for said order.

Payment Options

  1. Accepted modes of payment (MOP) will be sent with the invoice. We accept payments via: BPI (not BPI Family Savings), BDO, Cebuana/Palawan, G-cash, Paypal (conditional, payment must be made “to someone you trust”)

  2. Please DO NOT PAY without an invoice. If we have not sent you an invoice a week after the PO/GO/BO closed or a few days after you confirm your special order, please send us a message instead of paying immediately.

  3. As much as possible, please DO NOT PAY in installments. This is to ensure that we can track your payments. Please pay what is indicated in your invoice and not in increments/combined but incomplete payments.

  4. After paying, please send proof of payment via message. It can be a clear photo of the bank/money transfer receipts. It can also be a screenshot of the online banking receipt or text/email confirmation (the receipt must be of “payment successful” not ongoing payment, especially for Gcash).

  5. While we sometimes organize your payment schedules, it is not our responsibility to keep track of your balances and due payments. Please be responsible in managing your expenses.

Shipping Options

  1. All transactions are done via shipping. For event/convention pickups, we post announcements and pickup forms a month before the event.

  2. For new customers or customers who want to change their shipping details, please make sure to send us the ff. details as soon as you reserve an item or submit an order so we can compute for the LSF: Name, Shipping Address, Contact Number

  3. Starting 2022, we'll be asking for packaging fee (Php 5-25). If you want to make your parcel more secure, you can pay an additional fee for extra bubble wrap or a higher LSF for own packaging/boxed items.

  4. After paying for your arrived/on-hand orders and LSF, we will send you a link to the shipping form which you can fill out when you are ready for your items to be shipped. No form = no shipping.

  5. We use DPX for Metro Manila shipping and JRS for provincial shipping. We are starting to try new couriers for Metro Manila this 2022, so please check those for announcements.

  6. * Metro Manila Shipping (DPX) is booked once a week, usually Wednesday/Thursdays.

  7. * Provincial Shipping (JRS) is booked once a week, usually Thursday/Fridays.

  8. Grab/Lalamove/SDD are available for self-booking ONLY FOR BULKY/HEAVY ORDERS. Please make sure to commit to your schedule or we will not allow you to book for this option anymore.

  9. Shipping period differs depending on the courier used and the quarantine protocols issued in certain locations.

  10. 8. We are not responsible for the tracking of your shipments. Once your order is shipped, we will send a waybill/tracking number which you can use to check the status of your order. We will try to help you locate your package, but as it is already out of our hands, it is better for you to ask the couriers directly.

  11. We are not responsible for any damages your package incurs during shipping. We will not refund or replace lost packages.

Storage and Consolidation

  1. We allow combining of your on-hand/arrived items for three (3) consecutive months or 90 days from the date we send you the first arrival notice. (e.g. You may opt not to ship your August orders and instead wait for your September-October orders.) You still need to pay the balance for those orders within the deadline of the arrival notice even if you are combining them with other orders.

  2. Once the 90-day period has passed, we will inform you that you need to have your orders shipped ASAP or they will incur storage charges.

  3. Orders that are not shipped 100 days after their arrival or reservation will be charged a storage fee. The fee will be 50 php per week. Bulky items and large orders will be charged a fee of 10% of the orders’ total price per week.

  4. We allow extended storage for special circumstances (e.g., you are sick or overseas), but you need to send a message for us to agree on waiving your fees.

  5. Items which storage fee has not been paid will not be shipped out, even if the balance is already paid. After 2 months and storage fee still isn’t paid, we will resell your items and forfeit any payment (DP/balance) you made.

  • All of the offenses listed below will result to a permanent ban from the shop. Offenders will be posted in our Joy Reserves/Offenders album in Facebook.

  • Canceling an order once the invoice is sent (for all orders) or refusing to pay the balance for the order.

  • Not replying to PMs regarding payment updates and orders. If you do not reply to our reminders and miss your deadlines, we will assume you are no longer interested in your order. We will cancel your pending order and forfeit any payments you have made.

  • Asking for multiple quotes without buying anything or not replying to the quotes we send. Price quotes take up a lot of time, so please make sure you at least intend to buy some of the items before requesting a quote.

  • Multiple delayed payments especially when extensions have already been applied.

  • Stealing the shop’s identity, photos, and other materials and passing them off as their own. We also do not allow middlemen/agents who resell our products to other local buyers. Please direct interested parties to our shop instead.

  • Using rude, offensive, and discriminatory language in comments and PM transactions.

What Links to Submit for Quote Request?

  • We DO NOT accept orders from English websites like Aitaikuji, Otakumode, Ebay or from English versions of websites like Animate. Please use links from Japanese sources only.

  • We do not accept auction links (Yahoo Auction) unless it has a buyout price. We will not place bids for you.

  • See below for a list of shops from which we can order. These shops can also be used for Group Orders or Batch Orders.

  • If you cannot find a shop link, please use a MYFIGURECOLLECTION link or twitter link from the official shop/series account.

What items are allowed for special order?

  • everything must be authentic, official goods

  • everything must be related to anime, games, or seiyuu/actors

  • collectibles like acrylic stands, keychains, badges, etc.

  • stationery like clear files, memo sets, etc.

  • mini figures, nendoroids (back orders or released only)

  • CDs, DVDs, games (in Japanese only)

  • magazines, artbooks, manga, and books (in Japanese only)

  • pillows and plushies measured 30 cm and below.

What items can be allowed on a conditional basis?

  • clothing, bags, accessories worth less than 20k yen (official goods only)

  • dolls and figures (box measuring 30 cm and below)

  • doujinshi (no overly explicit covers; from selected sites only)

  • cosmetics (must be related to anime/games; official only)

What items are NOT allowed?

  • items that can be only bought in physical stores or events like pop-up stores, Animate Café, Namja Town, etc.

  • fanclub-exclusive, membership site goods

  • event tickets (both physical and digital)

  • items from non-Japanese online shops

  • big, bulky items like large scale figures, gunplay, pillows, and plushies over 30 cm

  • cosplay items, non-official fashion items

  • food/drink items, any perishables

  • electronic gadgets (cellphones, game consoles, earphones, mobile batteries, etc.)

  • pornographic material like AV, hentai, explicitly R-18 publications and goods

  • liquids like perfume, oils, sprays, etc.

  • digital content (digital photobook, music, online tickets, etc.)

  • counterfeit/bootleg and fanmade items (other than doujinshi)

Pricing/Quote FAQ

1. How do you compute your prices?
Our prices depend on the source/shipping method. Usually, our quote include:
item fee + proxy fee + JP domestic SF + ISF + website fees + custom duties + our margin2. Can you purchase (item) for me?
As long as it is offered in a Japanese website and it is still available (preorder deadline has not yet passed/item is not sold out), we can probably purchase it. For lifestyle items (makeup, clothes), they must be anime/game related.3. Can you offer items from Amiami’s Japanese website?
Amiami JP doesn’t allow overseas orders/proxies, so we have to use a third party site to order from it. That means the price will be much higher, so we do not recommend ordering from there.4. Why is your quote for this item so expensive even though it only costs (this much) in yen?
Some websites have site fees + expensive JP domestic delivery fees which we include in the quote. The item can also be oversized (in a box) so the ISF is also expensive.5. Do you do pasabuys for events/pop-up stores?
No, we do not offer pasabuys. We do not reside in Japan and we can only order from online shops.6. I want to order an item but I only found it in an ongoing auction. I can pay whatever price is needed, so can you order it for me?
We will not bid in auctions for you. We can only purchase from an auction if there is a buyout price indicated in the post.7. I have sent a quote request, but I have not received any quotes for a few days now. I’m afraid the item will get sold out.
We send quotes once a week. If you feel the item you want is time-sensitive/can close early, please submit a quote request as early as possible. If you have not received a quote after 5 days, please send us a message.8. I saw an item I want to order but the only source I have is an English site or a photo. Can I still request for it?
As much as possible, please find where the photo came from. Please search for the item in Myfigurecollection or on twitter. This is because we need the full Japanese name of the item so we can search for it in our sources. If there is no Japanese name, it’ll be hard for us to find it.9. I want to order an item but I’m not yet sure if I can confirm buying it. I just want to ask for the price. Can I still send a quote request for it?
Yes, you can do it one time. However, you need to tell us if you are not interested in purchasing it. Please be reminded that repeated quote requests without confirming/purchasing the item can lead to being banned from our shop.10. When will my order arrive?
Orders will arrive around 1-2 months after the release date/after we order it. Please check our tracker to see the status of all the orders.

Split/Preorder FAQ

1. Can I request the shop to host a split for certain box sets?
We will accept split requests for certain series, but we will not allow advance reservations. You need to comment on the post once we upload the split.2. I reserved a single slot for split but I now want to change my reservation to a box set, is it possible?
Yes, it is possible as long as you request the change a week before the deadline. Since we order the sets early, we will have a hard time to adjust the splits if someone changes their reservation at the last minute.3. I want to reserve two characters, but one is already reserved in SPLIT A. Can I reserve them in the same set instead of reserving one from SPLIT A and one from SPLIT B?
Yes, you can do that. Please indicate that you intend to reserve from the same set when commenting or sending a form.4. The split I’m listed in wasn’t completed when the deadline passed. Can I still get what I reserved?
Unfortunately, no. You cannot get the slot you reserved since your split did not proceed. All the characters/parts of the set must be taken for the split to proceed.5. Can you send me regular updates about the splits I’m in so I’ll know if they will proceed?
Unfortunately, we do not have the time/manpower to message every split participant regarding the status of their splits. We comment on the FB/twitter post if there are still slots lacking, and we hope you’ll be responsible enough to check on the status every now and then.6. I’m listed on waitlist in a split. Is there a chance that I’ll be given a slot?
You can get your slot if all the open splits are completed and a new split is opened. If you are in the immediate waitlist (1st in line), you can also get a slot if a person who reserved the same item as you did not pay for their slot. We will send you a message if that happens.7. I had forgotten to reserve for a split/preorder and it’s already closed when I checked. Can I still reserve the item even if it’s a couple of days after the deadline?
We do not accept late reservations for our preorders. For splits, if the slot you want is still unreserved and we need your reservation to complete the split, we might accept your late reservation if the box set can still be ordered.8. When will you send the invoice for my reservations?
We will send the invoice a few days after the order deadline has passed. If you did not receive an invoice 8-15 days after the deadline has passed, please send us a message.9. When will my order arrive?
Orders will arrive around 1-2 months after the release date. Please check our tracker to see the status of all the orders.

Group/Batch Order FAQ

1. Can I request the shop to host Group Orders or Batch Orders for certain sites/item series?
We will accept Group Orders depending on the source and release date. For Batch Orders, we will not accept requests, since the batches are scheduled, but you can suggest websites for us to check out and fit in our schedule.2. Why does the %DP needed differ in each GO/BO?
We quote the DP needed based on the release date and source of the GO/BO. If the release date is still far, we need a higher DP because we need the funds to preorder the items.3. I want to order from (Surugaya, Mercari, etc) but I cannot wait for the scheduled BO. Can I order the item via Special Order (SO)?
Sure, you can. However, the price will be higher since you are ordering by yourself instead of with other people in a batch.

Payment FAQ

1. Can I pay via G-cash?
Yes, we now accept G-cash payment.2. Can I pay via Paypal?
You can pay via Paypal but please make sure to send the payment to “someone you trust” or you will be charged with the transfer fee. We will ask you to redo the payment if a transfer fee is deducted from your payment.3. Do you accept Shopee checkout?
We do not have Shopee so we do not accept SCO. SCO is also a bannable offense as per Shopee’s guidelines.

Shipping and Consolidation FAQ

1. I have an arrived item this month (e.g. March) but I also have an order arriving in August. Can I combine them?
As much as possible, please follow the 90-day deadline for storage and have your March arrival shipped immediately. If not, we will warn you of incurring storage charges.2. I have an item that arrived this month and I have another order arriving next month. Can I pay for them together?
As much as possible, please pay within the 7-day deadline. You can consolidate them and have them shipped together, but the balance must be paid within the deadline.3. I am currently overseas so I cannot have my items shipped, do I need to pay the storage fee once the 90-day deadline is reached?
If you are overseas, please send us a message so we can agree on storage and waive your fees.4. I have an item that arrived, as I saw in the photos, but why haven’t you sent me an arrival notice?
We have not sent you a notice probably because you have another order arriving soon (within the month) so we’ve held off sending you a notice so when the other item arrives, we can send a notice for them both. If you have no other item arriving and we haven’t sent you a notice a week after the photos were uploaded, please send us a message ^^.5. Can you use (this courier) since I’ve been using them?
No. We will only use the couriers we have chosen. This is because we have scheduled pickups and we cannot entertain one more courier for one customer. Please choose among the couriers we have instead.6. Do you accept cash on delivery (COD)?
No. We do not accept COD. For Grab/Lalamove deliveries, you can pay for your own shipping fee but the items must be already paid.7. I already paid for the items and filled out the shipping form. Why is my item still not shipped?
We do batch shipping once a week for every courier. Your item isn’t shipped maybe because: a) your payment/form wasn’t submitted by our cutoff for the week or b) there are too many shipments for the courier so we have to divide the shipments and yours are for the next batch.
If we haven’t shipped your item for two weeks, please send us a message.8. Why is the tracking number not showing any status?
Some couriers update their trackers late, so please wait 1-2 days for them to update it. If there is still no progress, please message the courier’s channels.9. My package looks like it’s been damaged. What should I do?
Please take a photo of the packaging and the damaged item. Unfortunately, if the damage is caused by the courier, we are not liable for it. If you want, you can pay for extra cushioning/packaging or pay a higher LSF so we can put your orders in a box.10. An item is missing from my order or I got the wrong order. What should I do?
Sorry about that! Please send us a message and we will check with our records. We will send the missing/correct item free of charge. We will also pay you for the courier fee for sending the wrong item back.11. My order is sealed but it is damaged/torn/missing something inside. What should I do?
For books, sealed figures, and boxed sets, we do not open them. It’s possible that those are manufacturer’s defects. We will not be held liable for those damages. If there are any visible damages we see when we receive the item, we will notify you.12. I ordered the wrong item/I already have the item I ordered. Can I return/exchanged it or can you resell the item for me?
All our sales are considered final and return/exchange is not allowed. We also cannot resell the item for you.